Returns & Exchanges
At Rosso Coffee Melbourne, we take pride in the quality of our beans and equipment. If you are not entirely satisfied with your purchase, we are here to help you with a return or replacement.
Contact Support
Email our customer care team within 7 days of receiving your order with your order number and a brief explanation of the issue.
Verification Process
For quality concerns or damaged items, please provide photos of the product and its packaging to help us assess your claim.
Return Shipment
Once approved, securely pack the items in their original packaging. We will provide a return shipping label for faulty goods or equipment.
Refund or Replacement
After we receive and inspect your items, we will process a refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing