Frequently Asked Questions
Everything you need to know about our Melbourne-roasted beans and delivery.
How soon will my coffee be shipped after ordering?
We roast our beans daily in Melbourne. Orders are typically processed and shipped within 24-48 hours to ensure you receive the freshest roast possible.
Do you offer international shipping?
Currently, we ship Australia-wide. Shipping rates and delivery times vary by state, with express options available at checkout for those who need their caffeine fix urgently.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite blend, grind size, and delivery frequency. Subscriptions offer a discounted rate and can be paused or cancelled at any time through your account settings.
What is your return policy on coffee beans?
As coffee is a perishable food product, we cannot accept returns for change of mind. However, if there is an issue with your order or the quality of the roast, please contact us within 7 days for a resolution.
Which grind size should I choose for my brewing method?
We offer several options: Whole Bean (for home grinding), Espresso (fine), Filter/Aeropress (medium), and French Press/Cold Brew (coarse). Check our brewing guide for more details.
Are your coffee beans ethically sourced?
Absolutely. We pride ourselves on direct trade relationships with farmers, ensuring fair pay and sustainable farming practices across all our single-origin and blend components.